What is the difference between G30, G40, and G50 light bulbs?
What is the difference between C7 (E12 equivalent) and C9 (E17 equivalent) base?
C7 base and C9 base refer to the socket size on the cords and the screw in part of the light bulbs. The C7 base is the smaller of the two and is 3/8” diameter. The C9 base is slightly larger at 5/8” diameter. As long as the cords and bulbs selected are both the same type (e.g. C7 cord and C7 bulbs) they will work together.
Do cords and bulbs come in a set together?
Can your string lights be left outside?
Yes. The string lights are designed for indoor and outdoor use and can be left outside year round. The cords are water resistant and can survive rain and inclement weather. (Please note although they are water resistant the cords are not designed to be submerged and are not intended for underwater use.)
Do the cords have end to end connections?
The 25 and 50 foot cords do have end to end connectors, however the 100 foot cords do not.
How many sets of lights can I connect together?
The total string light length plugged into a single socket is limited by the wattage rating of the wire. Our standard C7 and C9 cords are rated for 959 total watts and 8 amps. Using 7 watt bulbs you are limited to 125 feet on a single plug, while 5 watt bulbs would reach 175 feet on a single plug. If the cords connected together go over the 959 watt limit they risk blowing the fuse.
The 0.4 and 0.6 watt LED bulbs will allow much longer cord lengths on a single plug, 2,397 feet and 1,598 feet respectively. If the cords connected together go over the 959 watt limit they risk blowing the fuse.
How far apart are the sockets spaced?
On our standard C7 and C9 base cords, sockets are spaced every foot. A 25 foot cord has 25 sockets. A 50 foot cord has 50 sockets. A 100 foot cord has 100 sockets.
What gauge wire are the cords?
Our standard C7 and C9 base cords are 18 gauge wire. The cords are rated for up to 959 watts.
Our C9 commercial cords are 16 gauge wire rated for up to 1200 watts.
Our E26 commercial cords are 14 gauge wire rated for up to 1800 watts.
What quantity do the light bulbs come in?
The light bulbs come in boxes of 25.
What options do I have for cord length?
Our standard C7 and C9 base cords come in 25, 50, and 100 foot lengths.
We also sell commercial cords available in 24, 25, 50, 100, and 330 foot lengths.
What happens if I blow a fuse and/or the whole cord goes out at once?
We include a spare fuse in each cord so that you can change it if one blows. Inside the plug of your cord there is a small compartment that slides open. There are two fuses inside. The loose one is the spare. If a fuse is bad it will be a brownish color instead of being clear. Unplug the cord, switch out and replace the bad fuse, then plug your lights back in.
Do you have heavy duty / permanent cord options?
Yes. For permanent applications or heavy duty cords you can select from our C9 Commercial Grade cords or E26 Commercial Grade cords.
C9 Commercial Cords
- 16 gauge wire (10 amps); rated for 1200 watts; cords use any of the C9 base bulbs
- Available in 25′, 50′, 100′, and 330′ lengths
- Sockets are spaced every 15 inches (24’ = 20 sockets; 50’ = 40 sockets; 100’ = 80 sockets; 330’ = 265 sockets)
- You can string up to 214 ft. together when using our C9 G50 7 Watt bulbs
- The 0.4 and 0.6 watt LED bulbs allow 3,750 feet and 2,500 feet strung together respectively. If the cords connected together go over the 1,200 watt limit they risk blowing the fuse.
- 25 and 50 foot lengths have end to end connectors. 100 foot lengths do not have end to end connectors but do have a plug. Our 330 foot length is intended to be hard-wired directly to a power source and does not come finished with plugs.
- Available in black or white wire
E26 Commercial Cords
- 14 gauge wire (15 amps); rated for 1800 watts; cords use our S14 or A15 light bulbs
- Available in 24′, 50′, 100′, and 330′ lengths
- Sockets are spaced every two (2) feet (24’ = 12 sockets; 50’ = 25 sockets; 100’ = 50 sockets; 330’ = 165 sockets)
- You can string up to 327 ft. together when using our S14 bulbs; you can string up to 240 ft. together when using our A15 bulbs
- 24 and 50 foot lengths have end to end connectors. 100 foot lengths do not have end to end connectors but do have a plug. Our 330 foot length is intended to be hard-wired directly to a power source and does not come finished with plugs.
- Available in black wire
What is included with the Mini String Lantern sets?
Each set includes 10 mini paper Lanterns. The lanterns attach to an 8 foot white cord (2 extra bulbs and 1 extra fuse are included).
How do you assemble the Mini String Lantern sets?
Easily assembled by gently pulling from the ribbing around both openings of the lantern. Insert the metal wire through the bigger top hole of the lantern. Click the metal wire into the designated areas on the top and bottom of the lantern.
Can you use the Mini String Lanterns outdoors?
The mini string lanterns are made of paper and are not intended for permanent outdoor use.
When will my order arrive?
We are shipping from West Chester, PA (about an hour west of Philadelphia). For standard shipping we use Fed Ex Ground and USPS Priority Mail depending on the item weight and delivery location. Below is a map with our approximate shipping times. These numbers are an estimate, and subject to change based on weather conditions and holidays.
What is the handling time for my order?
Express orders purchased before 1pm EST will be shipped out same day.
Orders using ground shipping that are purchased Monday-Thursday will be shipped out next business day. Friday and Saturday orders will ship out on Monday, and Sunday orders ship out on Monday or Tuesday.
We try to work with every customer’s time frame, please feel free to call in or email us and we will do our best to accommodate your needs.
Tracking information is sent to the email address you provided at checkout.
Do you offer expedited shipping?
Yes. There is a drop down menu at checkout where you can select your desired shipping method. Once selected, the shipping rate will adjust to reflect the option selected.
3 Day – Expedited 3 business day delivery service
2 Day – Express 2 business day delivery service
Standard Overnight – Next business day delivery service, guaranteed by 4pm
Priority Overnight – Next business day delivery service, guaranteed by 10:30am
Do you offer international shipping?
Yes. All shipping rates, including those for international shipping, can be calculated at checkout. We have a variety of international shipping options to choose from. Simply select your country from the drop down menu. (Please note that the all of our cords are designed for US sockets and will need a converter to work in 220v countries. More details on converters here).
What if I no longer want my order?
No problem. You can send back your order in its original condition within 30 days of purchase. The shipping cost is only covered if the return is initiated because of an error on our part.
Please send all returns to:
1153 McDermott Drive
West Chester, PA 19380
What if I need to exchange something I ordered?
We want you to be 100% happy with your purchase, so we are flexible if you decide to change cord color, bulb color, or bulb size. First email us at firstname.lastname@example.org to get an exchange authorization or call (484) 887-0403. Then simply send the item you wish to exchange along with the printed exchange authorization. You may include a print out outlining the item you wish to replace your exchange with, or include a note explaining the same.
Please send all exchanges to:
1153 McDermott Drive
West Chester, PA 19380