Customer Care

Customer Care

Methods of Payment

Shipping Information

Privacy Policy

Return Policy

We want you to be completely satisfied with your order. If you are not happy with your purchase we offer a 10 day no questions asked return policy on all items. Returns can be exchanged or fully refunded. Customer is responsible for the return shipping fee as well as the originating shipping fee.

To return an item please send us an e-mail at sales@hometownevolution.com within 10 days of receiving the item.






Customer Care

Methods of Payment

We genuinely want your shopping experience to be great and strive to make ordering and paying fast, convenient, and safe for our customers.

We accept Visa, MasterCard, American Express, and Discover credit cards. To provide credit card security and to keep your personal information safe, we use Secure Sockets Layer (SSL) technology.  This is the most widely used data encryption system. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system.

If you are not comfortable ordering online we are happy to take your order by phone at (610) 608-3782. 

When sending checks in the mail please allow up to 2 days for processing.

For our phone/fax/and address information please see our contact page.

Shipping Information

At Hometown Evolution we understand it is important that you receive your order in a timely fashion. All orders are shipped out within  1 business day via Priority Mail or Fed Ex Ground. Orders placed before 1:00 PM ET will be shipped the same day.  Shipping Cost is a Flat Rate of just $6 per order regardless of weight or size. All orders over $75 receive Free Shipping!

In general small orders are shipped by Priority Mail (2-3 days delivery), and large orders are shipped by Fed Ex Ground (1-5 days delivery). Orders are shipped out from West Chester, PA 19382.

We also offer Express Shipping options at checkout. Orders placed before 1:00 PM ET will be shipped the same day. 

Questions, Comments, Concerns? Please e-mail us at sales@hometownevolution.com or call us at (610) 608-3782.

International Shipping

We ship internationally via USPS International and Fed Ex.  Compare shipping rates and methods in our shopping cart prior to confirming your order.  Due to the higher cost of international shipping our free shipping offer does not apply.  International orders are shipped out within 1-2 business days.  Duty charges are not included and vary from country to country.  Below are the shipping times for USPS and Fed Ex.

USPS

Global Express Guaranteed (1-3 days)
Express Mail International (3-5 days)
Priority Mail International (6-10 days)

Fed Ex

Fed Ex International Priority - Time-definite delivery in 1, 2 or 3 business days.

Fed Ex International Economy - Time-definite delivery in 2-5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico).

Privacy Policy

Any information received about you through our shopping cart or by e-mail or phone is strictly confidential. This information is for in-house use only and will never be sold, rented or shared with any other company or person. Period.

Return Policy

We want you to be completely satisfied with your order. If you are not happy with your purchase we offer a 10 day no questions asked return policy on all items. Returns can be exchanged or fully refunded. Customer is responsible for the return shipping fee as well as the originating shipping fee.

To return an item please send us an e-mail at sales@hometownevolution.com within 10 days of receiving the item.